Return & Refund

At Poketcg, we want every trainer to be happy with their purchase! Please read our policy below before placing an order:

🃏 Graded Pokémon Cards

• All graded cards are final sale due to their collectible and sealed nature.

• Returns or refunds are not accepted unless the wrong item was sent or the item arrives damaged.

• Please review product images and grading details carefully before purchase.

🎁 Sealed Booster Packs & Boxes

• To maintain authenticity, sealed booster packs/boxes cannot be returned or refunded once opened.

• If you receive the wrong item or a package arrives damaged, please contact us within 7 days of delivery with clear photos, and we’ll resolve the issue.

👕 Merchandise (Apparel, Accessories & Gifts)

• Eligible for return or exchange within 14 days of delivery if unworn, unused, and in original packaging.

• Buyer is responsible for return shipping unless the item arrived damaged or incorrect.

🚚 Damaged or Incorrect Orders

• If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue.

• We will provide a replacement (if available) or a full refund.

💳 Refund Process

• Approved refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item (if applicable).

⚠️ Important Notes

• We are not responsible for delays caused by customs or postal services.

• All Pokémon card pulls from sealed products are based on chance; refunds cannot be given for “unlucky pulls.”

• Please ensure your shipping address is correct at checkout—w