Privacy Policy

At Poketcg, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you purchase our Pokémon graded cards, booster packs, and merchandise.

🔹 Information We Collect

When you interact with our store, we may collect the following:

  • Personal Information: Name, email address, phone number, billing and shipping addresses.

  • Payment Information: Processed securely through third-party payment providers (we do not store card details).

  • Order Details: Products purchased, order history, and preferences.

  • Technical Information: IP address, browser type, device, and cookies to improve site functionality.

🔹 How We Use Your Information

We use the collected information to:

  1. Process and fulfill your orders.

  2. Communicate with you about purchases, shipping updates, and customer service.

  3. Improve our store, product offerings, and user experience.

  4. Send promotional offers or updates (only if you opt-in).

  5. Comply with legal obligations.

🔹 Sharing Your Information

We do not sell or rent your personal data.
We may share information only with:

  • Service Providers: Shipping carriers, payment processors, and trusted third parties to complete your order.

  • Legal Requirements: If required by law, fraud prevention, or to protect our rights.

🔹 Cookies & Tracking

Our site may use cookies and similar technologies to:

  • Remember your preferences.

  • Analyze site traffic and improve performance.

  • Deliver relevant product recommendations.
    You can disable cookies in your browser settings, but some features may not work correctly.

🔹 Data Security

We take appropriate technical and organizational measures to protect your information against unauthorized access, alteration, or misuse. Payment transactions are encrypted and processed securely.

🔹 Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of your personal data.

  • Opt out of marketing communications at any time.

To exercise these rights, please contact us at: [Your Contact Email].

🔹 Children’s Privacy

Poketcg does not knowingly collect personal information from children under 13. If we learn that we have collected such data, we will promptly delete it.

🔹 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Trade-In or Sell Your Pokémon Cards

Looking to Sell or Trade-In your Pokémon cards?
Click the button below to Contact Us.

Contact Us

How the process works?

  • 1. Enter your cards in the Buy-list tool

    You can see what we would offer for your card on the spot and add it to the buy-list. We will review your submitted buy-list and approve, decline or suggest modifications.

  • 2. Ship or Drop off your cards

    Package your cards carefully and send them or drop them off at our main location. Cards are carefully examined and verified with your buy-list. 

  • 3. Receive cash or store credit

    Once everything is good to go, we will proceed with payment - note that we always issue more in store credit than in cash.